Last Updated: October 1, 2024
These Terms & Conditions govern your use of the Higher Ground Fitness website and services, including membership, class bookings, and participation in classes or private sessions. By accessing, browsing, and/or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1.Interpretation
- “Company” refers to Higher Ground Fitness, its affiliates, and related entities.
- “Member” or “Client” refers to any individual who has created an online account or physical agreement with Higher Ground Fitness.
- “Studio” refers to any Higher Ground Fitness location where classes or services are offered.
- “Terms & Conditions” refers to the terms stated here, along with any policies, guidelines, or procedures referenced herein.
- “Class” or “Session” refers to any group class, private class, community class, or free class offered at Higher Ground Fitness.
- These Terms & Conditions are governed by the laws of the state of Massachusetts and are subject to the exclusive jurisdiction of the courts of Massachusetts.
2.Membership & Account Requirements
All clients must have an account with a valid email address, phone number, and credit card on file to register for classes, purchase memberships, or reserve services.
Membership is subject to availability and approval by Higher Ground Fitness.
Members under the age of 18 must have a parent or legal guardian complete a minor consent form in-studio prior to class participation.
The Company reserves the right to terminate or refuse membership or access to classes if a member conduct is deemed injurious to the character of Higher Ground Fitness or breaches these Terms & Conditions.
3.Class Registration, Waitlist, & Cancellation Policies
- Class Registration
- Classes may be reserved up to one (1) week in advance when the booking window opens at 7:30pm every Monday
- To schedule Private, Semi-Private, or “Book the Entire Studio” sessions, please email thestudio@highergroundfit.com. These sessions cannot be booked online or through the app.
- Waitlist Policy
- If a class is full, clients may join the waitlist using a class credit or applicable membership.
- If a spot opens, clients will be automatically enrolled up until 30 minutes before class start time.
- If you no longer wish to attend a waitlisted class, remove yourself to avoid being auto enrolled. Once auto-enrolled, cancellation and no-show terms apply.
- Cancellation Policy
- Early Cancellation: Cancel classes at least 12 hours before the start time to have the session credited back to your account.
- Late Cancellation: Cancelling within 12 hours of the start time results in a $10 late cancellation fee in the Burbs, $10 late cancellation fee in Boston and loss of session credit.
- No Shows: If you do not attend and do not cancel, a $20 no-show fee will apply in the Burbs, $20 no-show fee in Boston, and the session credit will be forfeited.
- Late Arrival Policy:
- Clients arriving more than 5 minutes after class begins will not be permitted to enter for safety reasons. This will be treated as a no-show and result in a fee and loss of the session credit.
- Standby Policy:
- Clients may use pre-paid sessions or memberships for a standby reservation. If added to the class due to a no-show, clients must be present and ready 5 minutes after the class begins, or the no-show fee will apply.
4.Membership Terms & Policies
- Annual Unlimited Membership: 12-month commitment, auto-renews at the end of the 12-month period unless cancelled 30 days prior to contract expiration
- Early Termination Policy (Full-Year Payment Required): When a member commits to a 12-month annual membership, they are responsible for the full value of the 12-month term. If a member chooses to cancel before the end of the commitment, they will be billed for all remaining months at the annual membership rate.
- Early Termination Charges: If a member cancels at any point before the 12-month term ends, payment will be required for all remaining months of the 12-month term. All months not yet paid will be charged at the annual membership rate.
- Exceptions and Membership Freezes: Early cancellations are allowed only in the event of medical disability or relocation 30+ miles away from any Higher Ground Fitness location. Members may request a freeze of their membership for up to 3 months during the 12-month period without penalties. Written notice is required at least 14 days in advance.
- No Refunds: There are no refunds or prorated amounts for any unused membership time if a cancellation occurs.
- Monthly Unlimited Membership – This membership is month-to-month and cannot be canceled with 10 days of your next billing cycle. No refunds will be availbe for unused classes.
- Hybrid Elite Membership: Classes expire 30 days from purchase and cannot be extended. This membership is month-to-month and cannot be cancelled within 10 days of your next billing cycle. No refunds will be availbe for unused classes.
- Class Packages: Packages are non-refundable, non-transferable, and have varying expiration dates. See the package terms on the Higher Ground Fitness website for more details.
5.Additional Fees & Charges: A credit card must be on file for all no-show, late cancellations, and other incidental charges. Clients are responsible for any missed payments and associated fees
6.Privacy Polices: Your privacy is important to us. Higher Ground Fitness collects personal data to enhance the client experience, and data will be stored in accordance with our privacy practices. Higher Ground Fitness will not share personal information without consent, except as required by law.
7.Revisions to Terms & Conditions: Higher Ground Fitness may revise these Terms & Conditions at any time. Continued use of our services indicates agreement to the current terms
8.Governing Law: These Terms & Conditions are governed by the laws of Massachusetts. Any legal actions must be brought in the appropriate courts in Massachusetts.