Last Updated: October 1, 2024
These Terms & Conditions govern your use of the Higher Ground Fitness website and services, including membership, class bookings, and participation in classes or private sessions. By accessing, browsing, and/or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1.Interpretation
- “Company” refers to Higher Ground Fitness, its affiliates, and related entities.
- “Member” or “Client” refers to any individual who has created an online account or physical agreement with Higher Ground Fitness.
- “Studio” refers to any Higher Ground Fitness location where classes or services are offered.
- “Terms & Conditions” refers to the terms stated here, along with any policies, guidelines, or procedures referenced herein.
- “Class” or “Session” refers to any group class, private class, community class, or free class offered at Higher Ground Fitness.
- These Terms & Conditions are governed by the laws of the state of Massachusetts and are subject to the exclusive jurisdiction of the courts of Massachusetts.
2.Membership & Account Requirements
All clients must have an account with a valid email address, phone number, and credit card on file to register for classes, purchase memberships, or reserve services.
Membership is subject to availability and approval by Higher Ground Fitness.
Members under the age of 18 must have a parent or legal guardian complete a minor consent form in-studio prior to class participation.
The Company reserves the right to terminate or refuse membership or access to classes if a member conduct is deemed injurious to the character of Higher Ground Fitness or breaches these Terms & Conditions.
3.Class Registration, Waitlist, & Cancellation Policies
- Class Registration
Classes may be reserved up to one (1) week in advance when the booking window opens at 7:30pm every Monday
To schedule Private, Semi-Private, or “Book the Entire Studio” sessions, please email thestudio@highergroundfit.com. These sessions cannot be booked online or through the app.
- Waitlist Policy
If a class is full, clients may join the waitlist using a class credit or applicable membership.
If a spot opens, clients will be automatically enrolled up until 30 minutes before class start time.
If you no longer wish to attend a waitlisted class, remove yourself to avoid being auto enrolled. Once auto-enrolled, cancellation and no-show terms apply.
- Cancellation Policy
Early Cancellation: Cancel classes at least 12 hours before the start time to have the session credited back to your account.
Late Cancellation: Cancelling within 12 hours of the start time results in a $10 late cancellation fee and loss of session credit.
No Shows: If you do not attend and do not cancel, a $20 no-show fee will apply, and the session credit will be forfeited.
- Late Arrival Policy: Clients arriving more than 5 minutes after class begins will not be permitted to enter for safety reasons. This will be treated as a no-show and result in a $20 fee and loss of the session credit.
- Standby Policy: Clients may use pre-paid sessions or memberships for a standby reservation. If added to the class due to a no-show, clients must be present and ready 5 minutes after the class begins, or the no-show fee will apply.
4.Membership Terms & Policies
- Annual Unlimited Membership: Billed at $179 per month with a 12-month commitment. Auto-renews at the end of the 12-month period unless cancelled 30 days prior to contract expiration
Early Termination Policy: Early termination is subject to a one-time Early Cancellation Fee + a Monthly adjust cancellation fee.
Early Termination fee is based on the number of months remaining in the 12-month term:
- Months 1-3: $350
- Months 4-6: $300
- Months 7-9: $250
- Months 10-11: $200
Cancellation Adjusted Rate: For any months used, the rate will be retroactively adjusted to $219/month instead of $179 (resulting in a $40 a month fee for each month used).
Example: If you cancel in the 6th month of your annual commitment, you will be charged a one-time fee of $300 + $240(6 months x $40 monthly fee) = $540
Exceptions and Membership Freezes:
Early cancellations are allowed only in the event of medical disability or relocation 30+ miles away from any Higher Ground Fitness location.
Members may request a freeze of their membership for up to 3 months during the 12-month period without penalties. Written notice is required at least 14 days in advance.
No Refunds: There are no refunds or prorated amounts for any unused membership time if a cancellation occurs.
Once the Early Cancellation Fee and rate adjustments are paid, your membership will be considered terminated, and you will not be billed further.
- Monthly Unlimited Membership – Billed at $219 per month. This membership is month-to-month and can be cancelled with 10 days’ notice before the next billing cycle. No refunds will be granted for unused sessions.
- Hybrid Elite Membership: Billed at $49 per month, with unlimited $10 classes. Classes expire 30 days from purchase and cannot be extended.
- Class Packages: Packages are non-refundable, non-transferable, and have varying expiration dates. See the package terms on the Higher Ground Fitness website for more details.
5.Additional Fees & Charges: A credit card must be on file for all no-show, late cancellation, and other incidental charges. Clients are responsible for any missed payments and associated fees
6.Privacy Polices: Your privacy is important to us. Higher Ground Fitness collects personal data to enhance the client experience, and data will be stored in accordance with our privacy practices. Higher Ground Fitness will not share personal information without consent, except as required by law.
7.Revisions to Terms & Conditions: Higher Ground Fitness may revise these Terms & Conditions at any time. Continued use of our services indicates agreement to the current terms
8.Governing Law: These Terms & Conditions are governed by the laws of Massachusetts. Any legal actions must be brought in the appropriate courts in Massachusetts.