FAQ

Policies & Booking

  • If a class is full, you can add yourself to our waitlist. If someone cancels out of class, you will be automatically added in and sent a confirmation email and text. The waitlist stops pulling into class 30 minutes prior to the start of class. If your plans change please make sure to remove yourself from a waitlist, or class cancellation terms will apply. If we notice a machine opens up and you are next on the list, we’ll send you a text message to let you know there is room! 

  • Head to your ‘classes’ page on our app and select ‘cancel’ next to the class time you can no longer attend.

  • Classes can be canceled without penalty up to 12 hours before the start time. 

    Cancellations within 12 hours will incur a $10 fee in the Burbs and $15 fee in Metro Studios. If you are using a class credit, you will also lose that session

  • Missing class will incur a $20 no-show fee in our Suburbs and Cape Cod region, and a $25 no-show fee in Metro studios. If you are using a class credit you will also lose that session

    1. Download ‘Higher Ground Fitness’ from the app store and register for an account. 

    2. Filter to your home studio.  

    3. Purchase class credits. (We recommend our New Client Special- 2 Weeks Unlimited for $69!) 

    4. Doublecheck the studio, instructor, and time of day to build your ideal schedule.

  • Yes, we have a Community Heroes Annual Membership available for students, teachers, healthcare workers, and military personnel. To receive 10% off an Annual Membership, email a valid id to thestudio@highergroundfit.com!

  • We have a strict no refund policy. Please do not purchase classes or packages unless you are sure you will use them. 

  • We recommend arriving at least 10 minutes before the class start time to get your socks on and prepare for class. If you don't arrive at least 5 minutes before the scheduled class start time, we will release your spot to the waitlist and you will be charged a no-show fee.

  • To book a private session or to book the entire studio please email thestudio@highergroundfit.com with your availability and instructor preference. 

  • Yes, single class purchases and class packages have varying expirations depending on the package. Please refer to our pricing page for expiration details.

A neon sign that reads 'Higher Ground Fitness' with a triangle symbol and spiral design in pink and white, mounted on a brick wall.
White right-pointing arrow on a black background.

Memberships

The MEthod

  • If you’re looking for the best results, (and who isn’t), we suggest taking class 3-4 times per week. 

  • You’ll need to bring water, grip socks,  and all your positive vibes. If you need grip socks, we have them available for purchase in all of our studios. 

Group of five women standing closely together, smiling in a fitness studio with a brick wall and neon sign that reads 'Higher Ground Fitness' in the background.

Our Studios

  • Most of our locations do have parking. To be sure, please check each individual studio page on our website to learn more. 

  • Each machine has a small basket to hold your belongings while you are in class. We ask that you refrain from electronic use while in class as it can be distracting to those around you. 

  • To book a private session or to book the entire studio please email thestudio@highergroundfit.com with your availability and instructor preference.

An Athletic Pilates™ studio with custom built Pilates reformer machines, illuminated with pink and purple neon lighting.