How does the waitlist work?
If a class is full, you can add yourself to our waitlist. If someone cancels out of class, you will be automatically added in and sent a confirmation email and text. The waitlist stops pulling into class 30 minutes prior to the start of class. If your plans change please make sure to remove yourself from a waitlist, or class cancellation terms will apply. If we notice a machine opens up and you are next on the list, we’ll send you a text message to let you know there is room!
How do I cancel class?
Head to your ‘classes’ page on our app and select ‘cancel’ next to the class time you can no longer attend.
What is your Cancellation Policy?
Classes can be canceled without penalty up to 12 hours before the start time.
Cancellations within 12 hours will incur a $10 fee. If you are using a class credit, you will also lose that session.
What if I miss my class?
Missing class will incur a $20 no-show fee. If you are using a class credit you will also lose that session
I have never done the workout before, can I start in any class?
Yes! Welcome to Higher Ground! Our workout is designed for any fitness level and every move is scalable. We offer variations to dial up the intensity, as well as modifications to scale things back. If you have any questions, please ask your instructor.
How do I book a class?
- Download ‘Higher Ground Fitness’ from the app store and register for an account.
- Filter to your home studio.
- Purchase class credits. (We recommend our New Client Special- 2 Weeks Unlimited for $49!)
- Doublecheck the studio, instructor, and time of day to build your ideal schedule.
How often should I take class?
If you’re looking for the best results, (and who isn’t), we suggest taking class 3-4 times per week.
What do I need for class?
You’ll need to bring water, grip sock, and all your positive vibes. If you need grip socks, we have them available for purchase in all of our studios.
Do you have parking available?
Most of our locations do have parking. To be sure, please check each individual studio page on our website to learn more.
How long is class?
Our TotalBody classes are 45 minutes of shakey perfection.
Will I lose my spot if I am late?
You could. If someone is waiting for a machine from the waitlist, we will release the machine to the present client.
When do class credits expire?
Single-class credits are good for 30 days from purchase. Pay attention to the fine print during a sale period as we may extend the time frame on class pack sales!
Can I bring my kids to class?
Please reach out to our studio line via call or text message to be sure a private room is available for our Milton and Westwood locations.
Where should I leave my personal belongings?
Each machine has a small basket to hold your belongings while you are in class. We ask that you refrain from electronic use while in class as it can be distracting to those around you.
How can I upgrade my membership?
Email us at thestudio@highergroundfit.com to upgrade your membership or discuss options that will fit your routine best.
How do I cancel my membership?
Please refer to your membership contract to find the terms for cancellation. All cancellations must email thestudio@highergroundfit.com with the date you intend to cancel.
Do you offer any discounts?
We currently offer a 20% discount on class packs to students. Please email us a photo of your student ID as well as the package you would like to select.
How can I book a ‘private session’ or a ‘book the studio’?
To book a private session or to book the entire studio please email thestudio@highergroundfit.com with your availability and instructor preference.
What is your refund policy?
We have a strict no refund policy. Please do not purchase classes or packages unless you are sure you will use them.